Every order at Axel Sports is paid with Cash on Delivery. You do not need an account, a card or a bank transfer: you order online, we confirm the order with you, and you pay the rider in cash when the parcel reaches your door. Here is exactly how it works, from choosing a shirt to tracking it, and what to do if something needs changing.
Placing your order
- Choose your shirt and size. Each product page lists its sizes and has a size chart. If you are unsure, read how to choose the right jersey size.
- Add a name and number, if offered. On shirts that offer printing, open "Add your name & number" and type the name (up to 16 characters) and the number (up to two digits). The product page shows the printing price, which is Rs 450 per item at the time of writing. We print exactly what you type, so check the spelling.
- Add it to your bag and go to checkout.
- Enter your details: your full name, a phone or WhatsApp number, your city and your address. If your town is not in the list, choose "Other city or town" and type it in. You can also add a note for us, such as "call before delivery", or an email address.
- Press "Place order". You get an order number straight away, for example AS-3F9C21. Keep it: you need it to track your order.
What Cash on Delivery means
You pay nothing online. When the courier delivers your parcel, you pay the rider the order total in cash. Card payment is not available yet, so it helps to keep the exact amount ready.
At the time of writing, delivery costs Rs 300 per order and is free on orders of Rs 5,000 or more. The checkout always shows the delivery charge and your total before you place the order, so there are no surprises at the door.
We confirm before we ship
After you order, we call or WhatsApp you on the number you gave us to confirm the order before it is dispatched. Please keep your phone nearby: if we cannot reach you, we may hold or cancel the order. We may also cancel orders that look fake or duplicated, or that have a wrong phone number or an incomplete address.
How long delivery takes
- In-stock products: 2–3 working days.
- Printed or customized products: 6–7 working days, because each one is printed for you.
- Orders from outside Pakistan: 4–10 working days. Please contact us before you order.
These times are estimates. Couriers, public holidays, weather and remote addresses can cause delays, and if that happens we will help you follow up with the courier.
Tracking your order
Go to our track order page and enter your order number; no account is needed. You will see which stage your order has reached:
- Order received: we have your order and will contact you to confirm it.
- Confirmed: your order is confirmed and queued.
- Being made: your kit is being printed and stitched.
- On the way: your parcel is with the courier.
- Delivered.
Add the phone number you ordered with to see the items in the order and, once it has shipped, the courier's name and tracking number. Orders placed on your phone or computer are also listed under My orders on that device. Lost your order number? Message us on WhatsApp and we will find it for you.
Changing or cancelling an order
Message us on WhatsApp with your order number as soon as possible. We can change or cancel an order until it is dispatched. The one exception is a printed item: once printing has started, it cannot be changed or cancelled.
When your parcel arrives
- Check the parcel, and try the item on before you wash it or wear it out.
- If anything is wrong, such as a fault, the wrong size or colour, or a print that differs from your order, tell us within 48 hours.
- Please do not refuse a parcel without a valid reason. Every Cash on Delivery parcel costs us to send, and we may decline future orders after a refusal.
Exchanges and returns in short
- An exchange must be claimed within 48 hours. We exchange items that are physically broken, the wrong size or the wrong colour, and you pay the delivery charges for a size or product change you ask for.
- Returns are accepted within 7 days of delivery if the item is unworn, unwashed and unused. If you have changed your mind, we refund 80% of the price or exchange the item.
- Sale, pack, clearance and customized items can be returned or exchanged only if they are defective.
- Delivery charges are not refundable.
The full rules are on our policies page.
Shopping safely with Cash on Delivery
We never ask for card numbers, bank details, CNIC numbers or passwords. You can reach us on WhatsApp at +92 303 4613912 and on Instagram at @axel_sports_. If someone contacts you from a different number or account and claims to be us, please check with us on WhatsApp first.
Have another question? Our FAQ covers delivery, printing, sizes and more. Or start browsing the shop.
